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Mac RAM Direct Return Authorization Procedure
If you have an MRD product you believe to be faulty, please follow this guide then submit the form below when ready. Isolating
any single faulty module from other perfectly functioning modules is fully the
responsibility of the user. Swapping modules through a process of elimination
will quickly isolate any faulty module from the others. In all of our years
in business and thousands upon thousands of modules sold we have yet to find
more than one failed part in a system. Still there are customers that will insist
2 or 4 or more modules in their system are bad .. it is never the case and is
actually a statistically near zero possibility.
In the past years we had far more perfectly functioning modules returned
to us than failed ones, for this reason we strictly adhere to our policy of
issuing ONE RMA for ONE part for each return request. Our Tech department will
gladly assist with any questions as to the procedure of isolating a questionable
part if need be. All RMA returns will undergo a full battery of tests upon arrival
for a fee of $20 per module. The test fee will be waived if the RMA part fails
any of our tests and a warranty replacement part will be processed and returned
to the user. Any Unauthorized or non-faulty returns to MRD will be returned
to sender COD along with a $20/ module testing, shipping and processing fee.
We allow ONE returned module per RMA. Full and complete troubleshooting procedures must always first be performed before an RMA will be issued. Tools to help determine a faulty module include the Apple Hardware Test utility, (AHT) that can be accessed by holding down your "D" key while booting with your Apple Install/Restore or Hardware Test disk in your optical drive or using the Rember utility found here. Again, removing all RAM and adding one or two modules at a time and running the machine then swapping out for other modules is a very effective method in isolating a faulty module. Always using caution from static and never touching the gold pins and triple checking the RAM is fully seated and clipped in it's slot.
There is a return shipping/ processing fee of $7.95 for each RMA issued for US customers. International customers may select basic or express return shipping for varied fees.
Our warranty return policy has been abused by a few which has forced us
to tighten our return procedures. We are happy to replace any failed module
however we cannot and will not receive, test and return perfectly functioning
modules because the user was unwilling to take the time to isolate the one possibly
faulty module in a system... systems these days that can have as much as 32GB
installed! Please read and understand the terms of this agreement
RMA Request Form... ALL Fields are Required